SOLUTIONS & SERVICES
After-sales customer support
Once the commissioning and installation process is complete, we ensure the flawless functioning of the delivered solutions and products.
Reliable post-implementation support
- The after-sales customer support contract period can last for six months or a year, and it is renewed automatically.
- Within this contract, clients have access to our SLA portal which is available on the official website and contains all the reports on periodic maintenance checks.
The scope of services
Fast, timely and convenient support in resolving any existing or potential problems.
REGULAR MAINTENANCE:
• Training the maintenance and production staff to work with the installed automation systems
• Advising on regular maintenance planning, investments in maintenance activities and installation of new automation systems
• Planned modifications, interventions and process analysis according to the requirements and descriptions received from the client
• Preventive inspection and maintenance of SCADA systems and industrial networks
• Planned annual visits
• Periodic remote checks (monthly, quarterly, half-yearly)
MAINTENANCE TROUBLESHOOTING:
• 8/5 or 24/7 support and phone contact (dedicated engineer)
• Remote intervention for the highest priority issues within 90 minutes
